Frequently Asked Questions

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Use autodraft payments to save money and time

Managing your mortgage doesn’t have to be a hassle. One of the easiest ways to stay on top of your payments—and potentially help you avoid costly fees—is by enrolling in automatic payments, also known as autodraft.

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Shellpoint Mortgage Servicing Forms

We have provided the documentation to help you develop workable alternatives that avoid foreclosure and other legal actions.

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Land Transaction Request Requirements

There is a list of requirements that you need for your loan account and your property before we can approve a land transaction and issue a partial lien release. Learn about how what items you need.

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Mortgage Lien Release: What is it and how does it work?

What is a mortgage lien release and how does it work? Learn more about what you should expect.

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Mortgage Servicing Glossary

Review our glossary of terms in order to make educated decisions and ask the right questions!

Partial Lien Release: What is it and how does it work?

What is a partial lien release and how does it work? Learn more about what you should expect.