Help Center
Find resources, FAQs, and step-by-step guides to assist you with all of your mortgage needs.
How Can We Help You?
Explore our convenient self-service options, including an automated phone system and a comprehensive helpful tips on payments and escrow. If you've been impacted by a natural disaster, our dedicated relief resources are easily accessible online. At Shellpoint, we're here to support you on your path to homeownership—making the journey as smooth and stress-free as possible, every step of the way.
New To Shellpoint?
Want to learn more about your mortgage?
Looking for self-service options?
Use our interactive tools to get the information you need—no need to speak with a live representative.
Impacted by a Natural Disaster?
We're committed to supporting our customers through the financial strain that often follows a natural disaster like a hurricane, flood, or tornado.
Servicing Mailing Addresses
If you are mailing a payment, request for information, or notice of error, please use the addresses below.
Holiday Schedule
When is the Shellpoint Customer Service line closed?
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New Year's Day |
Martin Luther King Jr. Day |
Presidents Day |
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Memorial Day |
Juneteenth |
Independence Day |
| Labor Day | Thanksgiving Day | Christmas Day |