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Limited English Proficiency

If you prefer to receive communication in a language other than English, please contact us at (800) 365-7107 to speak with a translator in your preferred language about the servicing of your loan or to explain a document you received. For more information in non-English languages, please visit FHFA’s Mortgage Translations clearing house. This site contains resources such as translated documents, borrower education materials, a standardized glossary of mortgage terms, and more. Also, translation and description of commonly-used debt collection terms are available in multiple languages on the New York City Consumer Affairs website.