Help Center
Find resources, FAQs, and step-by-step guides to assist you with all of your mortgage needs.
How Can We Help You?
Check out our self-service tools, including an automated phone system and a robust Knowledge Hub, or chat with us directly. And if you’ve been affected by a natural disaster, our dedicated relief options are just a click away. At Newrez, we’re committed to guiding you toward a smooth, stress-free homeownership journey—every step of the way.
New Transfer
Start here for helpful information if you've recently transferred to us.
Loan Status
Learn how to view your loan status, easily upload documents, and stay informed via our online portal.
Account Help
Follow our step-by-step guide to set up your online account and navigate the portal.
Payments
Discover our convenient and flexible payment options for making your mortgage payments.
Escrow & Taxes
Understand how escrow impacts your monthly payment, including changes in property taxes and insurance adjustments.
Scam & Fraud
Security is our top priority. Follow these guidelines to protect your account and stay in the know.
Servicing Forms
Easily access all necessary forms for your mortgage transactions.
Loan Assistance
Learn what options are available if you are falling behind on your mortgage.
Servicing FAQs
Get answers to your most frequently asked questions.
Assumable Mortgages
Learn more about Assumable Mortgages and how Newrez can help you.
Fees
Stay informed about any fees associated with your account.
Loan Options that Work for You
Browse flexible loan solutions designed to help you achieve your dreams.
Looking for self-service options?
Access our interactive options to get quick answers to your questions, without the need to speak with a live representative.
Impacted by a Natural Disaster?
We're committed to supporting our customers through the financial strain that often follows a natural disaster like a hurricane, flood, or tornado.
Servicing Mailing Addresses
If you are mailing a payment, request for information, or notice of error, please use the addresses below.
Correspondence
Newrez LLC
PO Box 10826
Greenville, SC 29603-0826
Overnight
Newrez LLC
Attn: Payment Processing
75 Beattie Place, Suite LL202
Greenville, SC 29601
Payment
Newrez LLC
P.O. Box 60535
City of Industry, CA 91716-0535
Notice of Error
Newrez LLC
PO Box 10826
Greenville, SC 29603-0826
Holiday Schedule
When is the Newrez Customer Service line closed?
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New Year's Day |
Martin Luther King Jr. Day |
Presidents Day |
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Memorial Day |
Juneteenth |
Independence Day |
| Labor Day | Thanksgiving Day | Christmas Day |