Help Center
Find resources, FAQs, and step-by-step guides to assist you with all of your mortgage needs.
How Can We Help You?
Explore our convenient self-service options, including an automated phone system and a comprehensive Knowledge Hub. Prefer a personal touch? Our team is just a chat away. And if you've been impacted by a natural disaster, our dedicated relief resources are easily accessible online. At Shellpoint, we're here to support you on your path to homeownership—making the journey as smooth and stress-free as possible, every step of the way.
New Transfer
Start here for helpful resources and information to guide you through your recent loan transfer.
Account Help
Follow our simple step-by-step guide to create your online account and explore everything the portal has to offer.
Payments
Explore our flexible and convenient payment options designed to fit your needs.
Escrow & Taxes
See how changes in property taxes and insurance can affect your monthly mortgage payment.
Fraud Protection
Stay protected by following our best practices for account safety and staying informed.
Servicing Forms
Access all the essential forms for your mortgage transactions in one convenient place.
Loan Assistance
Discover the options available if you're experiencing financial difficulties or falling behind on payments.
Servicing FAQs
Find clear answers to the most commonly asked questions about your mortgage and account.
Assumable Mortgages
Learn how this option works and how Shellpoint can support you every step of the way.
Fees
Get informed about any fees that may apply, so there are no surprises.
Looking for self-service options?
Use our interactive tools to get the information you need—no need to speak with a live representative.
Impacted by a Natural Disaster?
We're committed to supporting our customers through the financial strain that often follows a natural disaster like a hurricane, flood, or tornado.
Servicing Mailing Addresses
If you are mailing a payment, request for information, or notice of error, please use the addresses below.
Minimize Stress
Customize your payment schedule to match your financial needs.
Financial Management
Make budgeting easier with a consistent mortgage payment schedule.
Avoid Late Fees
Automatic reminders and withdrawals keep your payments on time.
More Convenience
Easily manage payments anytime, anywhere.
Correspondence
Shellpoint Mortgage Servicing
PO Box 10826
Greenville, SC 29603-0826
Overnight
Shellpoint Mortgage Servicing
Attn: Payment Processing
75 Beattie Place, Suite LL202
Greenville, SC 29601
Payment
Shellpoint Mortgage Servicing
P.O. Box 60535
City of Industry, CA 91716-0535
Notice of Error
Shellpoint Mortgage Servicing
PO Box 10826
Greenville, SC 29603-0826
Holiday Schedule
When is the Shellpoint Customer Service line closed?
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New Year's Day |
Martin Luther King Jr. Day |
Presidents Day |
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Memorial Day |
Juneteenth |
Independence Day |
| Labor Day | Thanksgiving Day | Christmas Day |