Affected by Hurricane Sally?

Hurricane Sally made landfall and left behind a lot of damage. If you’ve been affected by the storm and you need help with your mortgage or your homeowner’s insurance, call us at 800-365-7107 (for insurance help, select Option 5). To register and apply for federal disaster relief, call the FEMA Helpline at 800-621-3362 (TTY: 800-462-7585); or visit www.DisasterAssistance.gov to see if you qualify for Individual Disaster Assistance. For step-by-step instructions on filing a FEMA disaster claim—and how to work with your insurance company and their adjusters—visit www.fema.gov/nfip-file-your-claim

Alert: Coronavirus Disease (COVID-19) updates

General Information

Trouble Making a Payment?

Forbearance Questions?

Welcome to Shellpoint Mortgage Servicing Online for Homeowners.

Shellpoint Mortgage Servicing is committed to working with each of our customers to provide the highest level of service possible.

On the right, you'll find tools to help you manage your account; you can make a payment, access your account information, obtain mortgage help or chat live with a Shellpoint Mortgage Servicing representative. You can also call your Shellpoint Mortgage Servicing Customer Care Representative.

As with all financial accounts, please be wary of scammers and other individuals who may contact you falsely claiming they are with Shellpoint Mortgage Servicing. If you are suspicious of a call or e-mail you’ve received, please don’t give out any personal information and call us directly at (800) 365-7107.

  • When validating your identity on the phone we will never ask for more than the last 4 digits of your Social Security Number
  • While we may encourage you to make your payment on time, we will never pressure you to pay immediately via a credit card

If you ever have questions or concerns about your mortgage, please don't hesitate to contact us at (800) 365-7107.


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Shellpoint Mortgage Servicing is proud to be a part of the NewRez Family of Companies.

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