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General Information

Trouble Making a Payment?

Forbearance Questions?

Tax season has begun—and we’ve finalized your Mortgage Interest Statement (IRS Form 1098) for 2019. If you get your statements by mail, you’ll receive a paper form soon; but if you have an online account with us, you can log in today to view or download your digital Form 1098 at your convenience. Don’t have an online account? Click Here to set up a new account and follow the online prompts and instructions.

Welcome to Shellpoint Mortgage Servicing Online for Homeowners.

Shellpoint Mortgage Servicing is committed to working with each of our customers to provide the highest level of service possible.

On the right, you'll find tools to help you manage your account; you can make a payment, access your account information, obtain mortgage help or chat live with a Shellpoint Mortgage Servicing representative. You can also call your Shellpoint Mortgage Servicing Customer Care Representative.

As with all financial accounts, please be wary of scammers and other individuals who may contact you falsely claiming they are with Shellpoint Mortgage Servicing. If you are suspicious of a call or e-mail you’ve received, please don’t give out any personal information and call us directly at (800) 365-7107.

  • When validating your identity on the phone we will never ask for more than the last 4 digits of your Social Security Number
  • While we may encourage you to make your payment on time, we will never pressure you to pay immediately via a credit card

If you ever have questions or concerns about your mortgage, please don't hesitate to contact us at (800) 365-7107.

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Shellpoint Mortgage Servicing is proud to be a part of the NewRez Family of Companies.

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