April 12, 2021
Understanding your available options for assistance is an important step in managing hardships and we are committed to helping you understand your options to provide best-in-class service during these uncertain times.
You may qualify for a forbearance plan if you are experiencing any of the following:
• Significant loss of income due to COVID-19
• Missing work due to COVID-19
• Caring for a family member who has been affected by COVID-19
If you qualify for a forbearance plan, you may be able to temporarily put a pause on your monthly mortgage payments. During this "forbearance period" you are not required to make your monthly mortgage payments, you will not be assessed any late charges, and negative credit reporting on your loan will be suspended. This means you will not be marked "late" for any suspended payments. Prior to the end of the forbearance period, you will need to contact us again to discuss a permanent payment option and solution.
Your mortgage may be subject to additional investor or loan type requirements and guidelines. Additional options to assist you after the forbearance period may include:
In order to avoid any negative credit impact, your account must be brought current following your forbearance plan using either a loan modification, repayment plan, or other option(s) approved by investor, state, and federal guidelines.
If you would like to be placed on a forbearance plan, please log in to our Homeowner portal and complete the steps below:
We’ll work closely with you to find options that meet your unique needs.
Register online to start a new account. Enter the Username and Password of your choice. Then click Register and follow the on-screen instructions.
Este correo electrónico contiene información importante sobre su hipoteca. Si no comprende este correo electrónico, llame a uno de nuestros representantes de habla hispana al 800-365-7107.