Having trouble making your mortgage payment?
We understand—and we’re here to help!
We understand that COVID-19 disease is disrupting millions of lives. If you’re facing financial challenges, we may be able to help!
Visit our website! To explore potential mortgage-relief options, visit our website—which is open “24/7”—and tell us about the impact COVID-19 is having on you or your family.
1. Go to www.shellpointmortgageservicing.com
2. Sign in with your Username and Password
3. Click the Online Services tab
4. Choose Homeowner Assistance Solutions
5. Select the Options for Temporary Hardships box
We’ll respond as quickly as possible, and we’ll work closely with you to find options that meet your unique needs. Please note: Like you, our staff is dealing with the impact of COVID-19, so please allow 3 to 5 business days for us to review your information and respond.
Haven’t set up your online account yet? Go to our website and on the Sign In screen, click Register new account. Enter the Username and Password of your choice. Then click Register, and follow the on-screen prompts and instructions.
¿Hablas español? Este correo electrónico contiene información importante sobre su hipoteca. Si no comprende este correo electrónico, llame a uno de nuestros representantes de habla hispana al 800-365-7107.
Customer Care Team