Please see below for information on the most up-to-date news.

As your mortgage servicer, your health and safety are important to us. We’re committed to helping you handle any mortgage-related issues that might come up due to inclement weather or other unexpected events. Understanding your available options for assistance is an important step in managing hardships and we are committed to helping you understand your options to provide best-in-class service during this time. If you’ve been affected, please contact our Customer Care Team at 800-365-7107.

If you’ve been affected by a storm or wildfire and you need help with your mortgage/homeowner’s insurance, call us at 800-365-7107 (for insurance help, select Option 5). For federal disaster relief, call FEMA at 800-621-3362 (TTY: 800-462-7585); or visit to see if you qualify for Individual Disaster Assistance. For instructions on filing a FEMA claim, visit

Shellpoint Mortgage Servicing is proud to be a part of the NewRez Family of Companies.

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