What we do. Shellpoint Mortgage Servicing manages (or “services”) residential mortgage loans after they are originated by mortgage lenders. On behalf of our many lender and investor clients, we collect principal, interest, and escrow payments from homeowners nationwide. Over the last few years, we have quietly grown to become America’s 5th-largest non-bank mortgage servicer.
Why Shellpoint? One of the top reasons our clients place their homeowners in our care is our long-standing reputation for collaborating with homeowners to create a positive mortgage-servicing experience. Our highly trained Customer Care team is committed to serving homeowners with respect, flexibility, and creativity. Many of our team members are homeowners themselves, with mortgages, spouses, and families. They fully understand both the benefits and the challenges of homeownership, which enables them to provide even greater levels of compassionate and caring service.
Community involvement. We have offices in Greenville, SC, Houston, TX, and Tempe, AZ. But our employees don’t just live in Greenville, Houston, and Tempe — they also serve their communities. Every year, our staff donates thousands of dollars, hundreds of pounds of supplies, and uncounted hours of volunteer service to support a wide range of community charities and projects—including the March of Dimes, the American Cancer Society, and the United Way; as well as food banks, veteran support groups, local schools, animal shelters, and more.
Our mission. Our mission is to service loans with excellence and efficiency, while providing homeowners with highly responsive and courteous service. We look forward to working with you.